Bench fee
A fixed amount per item that covers our labour. We do not bill by the hour, so you are assured your repair is done in the shortest possible time rather than stretched out.
Services
Fix it properly, then stop it happening again.
Repairs, maintenance, networks and security — delivered by qualified technicians on a fixed bench fee, with the price agreed before the work starts.
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- Services
Repair & upgrades
Desktops, laptops, workstations and servers.
We repair and upgrade desktops, office systems, laptops, workstations and servers. Every job runs the same route: test the machine, quote you on what it needs, install the parts and set the device up so it goes straight back to work.
- Diagnostics and honest go / no-go advice before you spend
- Screens, keyboards, batteries, drives, memory and boards
- SSD and memory upgrades that give an older machine years back
- Data backup, migration and full device setup before hand-back
- Servers, workstations and point-of-sale systems
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Book it in
WhatsApp, call or email us. Drop the machine at Phoenix or Westville, or we collect for contract clients.
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Test and quote
We diagnose the actual fault, not the symptom, and send you a written quote with options.
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Repair
Work starts once you approve. If we find something else, you hear from us before anything else is spent.
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Test and hand back
The machine is burn-tested, updated, secured and set up, then handed back working.
Virus & malware removal
Toolbars, pop-ups and a machine that takes five minutes to boot.
Virus infections are one of the most common reasons a system goes slow, a network crashes and program files end up corrupted. We have a tried and tested process for backing up, cleaning your system and restoring it to how it used to be, using specialist tools and software built for the job.
Once it is sorted, we recommend and install AVG Internet Security to prevent the corruption from recurring. We are an authorised AVG reseller and always carry stock of their full product range, including multi-device and business licences.
Pricing structure
Simple and fair, with no hourly meter running.
There are only three things that can appear on a repair invoice. You approve each one before it happens.
Spares
In certain cases hardware such as a hard disk drive, memory or a motherboard has to be replaced. We contact you and advise on price and options before proceeding with the repair.
Software licence
If you need to buy a licence — anti-virus software, Microsoft 365 or similar — we contact you and advise on price and options before proceeding with the repair.
Maintenance & SLAs
Preventative maintenance, scheduled around your business.
We custom design preventative maintenance contracts and service level agreements so our clients get maximum uptime and minimise losses. Cover extends across computers and peripherals, scheduled to suit how and when you work.
Scheduled service visits
Cleaning, updates, health checks and backup verification on a cycle we agree — monthly, quarterly or to your own calendar.
Defined response times
An SLA that states what happens when something breaks, who to call, and how quickly a technician will be with you.
Asset register & reporting
A documented picture of every machine you own, its age, its warranty and what it is likely to need next — so budgets stop being a surprise.
Also on the truck
Everything else your office runs on.
Onsite support
Technicians at your desk for anything that cannot be fixed remotely: printers, mail, shared drives, new-starter setups, moves and office reconfigurations. Contract clients get priority scheduling.
Microsoft 365
Supply, installation and setup of Microsoft 365 Family, Personal and Business. We handle licensing, mailbox migration, shared calendars, OneDrive and device sign-in so nothing is lost in the move.
Data cabling
Structured cabling supplied and installed for new offices and expansions — trunking, patch panels, points and labelling, tested on completion so future faults take minutes to find, not hours.
Surveillance & access control
Hikvision and TP-Link digital surveillance and access control, from a two-camera shopfront to a multi-building site. Designed, installed, configured and handed over with remote viewing working on your phone.
Networks & WiFi
Small to medium networks, WiFi coverage that reaches the back office, guest networks kept separate from your business traffic, and automation projects rolled out over many years.
Brand marketing & painting
Brand marketing and painting for Premier Foods and other major brands — an established side of the business that runs alongside our IT work, with the same crews and the same standards.
Before you call
Questions we are asked every week.
How much does a repair cost?
Labour is charged as a fixed bench fee per item rather than by the hour, so the cost does not climb while the job sits on the bench. If spares or a software licence are needed, we contact you with the price and the options before we carry on.
How long will my computer take?
Most standard workshop repairs are turned around within one to three working days. Where a part has to be ordered we tell you the expected date when we quote, so you can decide whether to wait or use a loan arrangement.
Do you come to my office, or do I bring the machine in?
Both. Desktop and laptop repairs are usually fastest in our Phoenix workshop, where the test equipment is. Networks, cabling, cameras, servers and anything bolted to a wall are handled by our onsite team.
Will I lose my data?
We back up before we start any clean-up or reinstall. If a drive has already failed we will tell you honestly what is recoverable before you spend money on recovery.
Do you support businesses outside Durban?
Our onsite teams work across KwaZulu-Natal. For clients further afield we handle most issues through a secure remote support session, and ship hardware where needed.
Can you take over support from our current IT provider?
Yes. We audit what you have, document it, and put a maintenance schedule in place. Most handovers are done without downtime for staff.